The show must go on.
Each month, The Diapason sports a flashy color photo of a pipe organ on the front cover. (So do the other guys.) These photos show the glamorous side of the trade—exciting new instruments and important renovation projects. The “centerfold” articles typically include statements by the organbuilder, the local musician, the pastor, and chair of the organ committee. Each is testament to a bold adventure in which a local church or educational institution commits a lot of effort and a ton of money to the commissioning and building, or rebuilding, of a musical instrument.
Once an organ is installed, and the celebration is past, it’s important to maintain it so it will always sound its best, and the owners’ investment is protected. I’ve just spent a week in Boston doing service calls, reflecting on how that work has changed over the years, and enjoying those long relationships with the instruments and their buildings.
Job one
Tuning, cleaning, and repairing of dead notes and ciphers make up the bulk of the routine of pipe organ maintenance, but I think the most important part of the job is being sure the organ is safe. Countless organs have been damaged or destroyed by fire, roof leaks, vandalism, and other forces. This past August, an early organ built by John Brombaugh was lost when the First Evangelical Lutheran Church of Lorain, Ohio, was destroyed by fire, and I have been corresponding with a church in North Carolina that lost a fine Schantz organ to fire early this year. I know that the parish in North Carolina had proper and adequate insurance coverage, so they will be able to rebuild and to replace their pipe organ. I hope the same for the people in Lorain, but Brombaugh’s Opus 4 is surely irreplaceable.
The careful organ technician should encourage the owner of a pipe organ to review their insurance policies to be sure that the organ is properly covered. It’s common for people to find that the organ is insured for its original purchase price—fine if the organ is a few years old, but you’re going to lose big if your four-manual E. M. Skinner organ is insured for the same $27,000 that bought it in 1928. It’s usual for an insurance company to require an assessment of the organ. This can be provided by your organ technician, the company that originally built the instrument, or by any knowledgeable and reputable organbuilder. The assessment report should include photographs of the organ, inside and out, to document its complexity, accurate specifications, the history of any rebuilding projects or major repairs, and mention of any prominent musicians who have performed on it. And the figure stated as “replacement value” should include consideration of quality of construction, description of the degree of ornamentation of an organ case, gold leaf, and any special voices included that are particularly expensive or difficult to obtain. For example, an original Skinner Harp is worth a truckload of Tierces!
The careful organ technician will also encourage the organ’s owner to inspect the roof and walls that surround the organ, and the condition of heating, ventilation, and plumbing equipment that may pass through the organ chambers. Recently, a lovely Aeolian-Skinner organ in my care suffered significant damage to the static reservoir and Spencer blower located in the basement of the church, caused by the rupture of a frozen water main. The lower level of the building was flooded—lots of flooring, carpeting, and furniture were destroyed, and the repairs to the organ were fully covered by the comprehensive scope of the insurance policy.
One bad shingle, one missing piece of flashing, and the right storm can wreck an organ.
Hygiene
In my home parish in the 1960s the sexton was an old gent from the back woods of Maine, complete with the authentic accent and the salty talk. My father, the rector, kept a running list of Don Wilkins’s colorful turns of phrase and when Don retired, published a pamphlet recalling them. Don organized the care of the building’s “systems,” kept the floors clean, and wearing an old white Oxford shirt with sleeves rolled up and a skinny dark tie, made and served the Sunday morning coffee. Forty and fifty years ago, the standing equipment in a building like that wasn’t as sophisticated or complicated as it is now, and Don knew how to keep the place humming and sparkling.
It’s common now for churches not to have sextons, but to hire cleaning contractors instead. The volunteers on the property committee look after the physical plant, and simply put, I’ve seen some pretty big mishaps resulting from well-meaning, volunteer oversight.
My dictionary has two definitions for the word oversight:
1. An unintentional failure to notice or do something.
2. The action of overseeing something.
Definition 2 describes the well-meaning committee member. Definition 1 describes the inevitable result of uninformed supervision.
It’s too bad when failing to change a filter leads to a mechanical disaster. Hiring professional cleaners while relying on volunteer mechanical maintenance is a false economy. It would be better to have volunteers cleaning, and hire a stationary engineer to look after the equipment. A two-hour visit each month would do it. He would create a schedule for maintenance of the HVAC and elevator motors, alarm systems, and other necessary equipment. He would recommend contractors and oversee their work.
Over years of writing reports for consultation clients, I’ve used the term Institutional Hygiene. I use it to describe the general condition of a building as it affects and influences the care of the equipment. Using mechanical areas for general storage is the perfect example. Decades-old Christmas decorations stacked around and against a furnace is the next thing to arson. In one client church, I have to pass through an attic to reach the organ chamber. During a tuning, I noticed a “Manger Hay Bale” piled with the artificial Christmas trees. There was vapor, some combination of steam and smoke, coming from the bale—composting for Christ. I schlepped it down the ladder and mentioned it to the administrator in the church office, then went to lunch. When I got back, the hay bale was back in the attic, smoking away. Bad hygiene.
There was the frantic call on a Saturday morning: the church is full, the bride has arrived, and the organ won’t play. “I turned on the blower switch and the lights came on, but no sound.” I raced to the church, arriving to the din of vamping bagpipes, to find a card table sucked up against the air intake for the organ blower. Bad hygiene.
And there was the call from the organist who said she couldn’t imagine what happened, but the organ suddenly sounds horrible. I found a stack of folding chairs on the reservoir, doubling the wind pressure. Bad hygiene.
And there was the call from the organist of the church with the card table, saying she couldn’t imagine what happened, but the organ suddenly sounds horrible. This one was out of their control. The Public Library across the street was being demolished, and they were using dynamite to move stone so the foundation for the new building could be deeper. Every capped pipe and every reed pipe had the daylights knocked out of it!
There’s another level of hygiene that’s a little more sensitive to discuss because it involves your personal habits. A cup of coffee (especially with sugar) or a can of soda is a terrible thing to introduce to your organ console. Maybe it’s sitting innocently on the stop jamb and seems pretty safe, but there have been two episodes in my career when such a quaff has fallen onto the keyboards. Felt bushings, silver contacts, even the glue that holds the ivories to the keys can be compromised and the repair can cost many thousands of dollars.
I’m lucky enough to have a vintage rosewood Steinway at home that came to me through generations of my family. We have a sign next to it that says, “Nothing on the piano, please.” I do not hesitate to speak up when a guest places a drink on my rosewood. It’s not about the wood—there’s an impervious finish on it. It’s about the sensitive, delicate, balanced action inside, made of wood, and bedecked with felt and various fine metals. It’s one instance when a martini is not a preservative.
Many organists don’t like to be called on this issue, so take this as a quiet and anonymous hint. The damage caused by such a spill is not worth the cost of a cup of coffee.
Second to a sugary drink, paperclips are the enemy of the organ’s keyboards. They can cause keys to jam together, and they can wind up on the contacts causing wild cross-ciphers.
And there was the call…
There are a lot of things an organist can do to help the tuner/technician, and many of them are based in common sense. It’s not always easy to tell where a problem is coming from, and mishaps like ciphers can be intermittent. If an organist calls to say there was a cipher on Sunday, but it went away, there’s nothing I can do. If in the heat of battle, you hear a cipher but can’t stop to locate it, there are a few clues that might help recreate it.
Maybe you’re sharp enough to tell me which note of which stop ciphered. If you were playing a trumpet tune as a wedding march, I bet a dollar that the cipher happened when you trilled between F# and G on the Great Trumpet. But if it was more elusive, you can give me a hint.
As soon as you finish the hymn, anthem, or response during which the cipher occurred, jump for your Organ Notebook (don’t tell me there’s no organ notebook on the console!), and write down the piece you were playing, and what registration or piston you were using. Leave the music on the console with a note saying on what page, on what line, in what measure the cipher occurred. If I play the same music with the same registration, the cipher might reappear. If I hear it, I’ll fix it. You can even narrow down the division. While you’re hearing the cipher, make up an excuse to use the Swell pedal. You’ll know right away if the cipher was in the Swell. That may not seem like much, but a clue is a clue. If I know you had a cipher in the Swell strings, I’ll stand in the Swell box while my assistant runs up and down the keyboard. Maybe I’ll hear a little whimper. If I hear it, I’ll fix it!
And there was the call from the organist who left a message on the answering machine saying, “The F-key sounds funny.” (True story.) Hmm. There are twenty-five stops on two keyboards, and eight stops in the pedals. That makes 274 “F-keys” in the organ. And maybe it’s not a single pipe that sounds funny. I’m not sure of which equation to use to compute the number of possible of combinations, but let’s say I square 274. That’s 75,076 possibilities. You can be specific (Great Melodia, #30, F above middle C, etc.), or you can help me find it (Hymn 242, third line, second measure, General 3). I’ll find it.
And there was the call from the cathedral organist. That organ has more than eighty stops on four manuals, and it’s more than an hour away. He called in a panic: “The organ is wildly out of tune.” I know very well that unless there has been some big event, like the dynamite at the library, a huge organ in a big stone church doesn’t just fly out of tune. But I jumped in the car, and raced to the cathedral. One pipe in the Pedal Clarion was out of tune. To be fair, it was way out of tune, but to this day, I can’t imagine why he didn’t poke around for a moment to identify it. Was it worth my losing a Saturday afternoon with my family? I think he would have been fine without the Pedal Clarion.
And there was the call from the organist of a church on Martha’s Vineyard. If you’re not familiar with “The Vineyard,” all you need to know is that it’s a quiet little sand-spit of an island offshore from Cape Cod in Massachusetts that morphs into an elite playground for the rich and famous during the summer. U.S. Presidents go there to play golf. Senators keep their lavish wooden yachts there. The summer social life on Martha’s Vineyard is transplanted directly from Embassy Row in Washington.
But this call was off-season. It was Maundy Thursday, and the organ was ciphering. Early the following morning, Good Friday, of course, I drove the hundred miles to the ferry slip, paid $90 for a round-trip ticket, enjoyed the hour-long passage to the island, drove to the church, fixed the cipher, and went home. The whole adventure took ten hours, and included two hundred miles of driving plus the cost of the ferry. I sent an invoice for nearly a thousand dollars. The organist was furious. “You were only in the church for ten minutes.” True enough, but I fixed your cipher on Good Friday, and it took all day. (By the way, I had my own service to play that night.)
The tuner is coming this week.
There is a short list of things that you, the organist, can do to prepare for my visit. I’m sure my colleagues in this important work will have things to add, and I look forward to hearing from them.
1. Clean up around the console. The tools of your trade include hymnals, organ music, octavo scores, empty coffee cups (tsk!), paper clips (tsk!), cough drops, Kleenex (fresh and used), nail clippers and files, Post-Its, rolls of tape, hair brushes, etc. I can move them for you, but the meter is running, and I’ll never be able to put things back where they were. I’ve used my cell phone camera to document the piles of music, but it’s a nuisance. If you know I’m coming, take a half hour after the service to straighten things up.
2. Be sure the heat or air conditioning will be on. The rule is simple: We want to tune the organ in the same conditions for which it’s used in public. If the heat is turned up to 68˚ two hours before the service, turn the heat up to 68˚ two hours before the tuning. There was the time when after three or four visits to a certain church with the heat forgotten each time, the sexton announced to us joyfully, “I’ve got it good and hot in there for you this time.” That didn’t help!
3. Leave me a note. I trust that you’ve been writing things down in the notebook. (Don’t tell me there’s no notebook!) But take a minute to share your observations and concerns. You can call, text, e-mail, or leave an “analog” note on the console. If I don’t hear anything from you, I’ll do my best, but I may not stumble across what’s bothering you most.
4. Follow up. Please don’t call me ten weeks later saying, “Ever since you were here …” The organ changes character when the temperature changes, it’s affected by humidity—especially rain—or extreme dryness. If I missed something, or if something jumped out of tune, let me know that week.
If you don’t know the rules, let me clean the keyboards. A heavy spray of detergent and a lot of scrubbing will cause damage.
Above all, it’s best if you and I know each other. We should have lunch together once in a while, or at least a good chat in the choir loft. I’d like to hear you play, to see how you sit at the keyboards. I can tell a lot by studying your piston settings, but the more I know about how you use the organ, the better. Feel free to ask me about the organ. The more you know about the organ, the better. Let’s keep that thing sounding good.
